Patio heaters vary significantly from one web site to another web site and from one store to another. You'll find patio heaters with suppliers that sell all sorts of things including jigsaw puzzles, kitchen and laundry supplies, fitness equipment along with the jack of all trades that sell tables, chairs, utensils and all other sundries for outdoors. These traders will sell heaters but rarely give any support and offer low quality, low value models that generally come from the local cash and carry or a distributor. To avoid buying a patio heater from traders or general merchants look for support or contact details and try calling them during the daytime. Most traders calls will go straight to voice mail and will not call back during the daytime. The reason is they dabble in patio heaters and are busy in paid jobs which prevent them from getting to the phone and answering calls. Over the last 10 years we have seen a flood of patio heaters sold by traders (over 120 different traders and still counting!) entering the market only to disappear just as quickly as they entered. Most trader's will just about last a season or two during the peak period but ultimately these traders are undercut by the next trader with a cheap heater, there is always one around the corner!! It is a graveyard market with many traders taking on patio heaters with a view of making a short term profit on cheap heaters or get in quick and get out fast - not much hope for the poor consumer.
The truth is a patio heater will vary so much in design, quality, fittings, price, packaging, functions and type that traders always buy on price in the mistaken belief that all patio heaters are the same!! It is a market for professionals and should not be left to chance or in the hands of the inexperienced trader.
A Patio heater can vary so such much that inexperienced traders will invariably end up with a dated poorly designed heater that is made of tin and fitted with low grade steel that rust and corrode in only a few months see why stainless steel for more information. We have seen this time and time again with so many calls from consumers asking for help with a heater that have been purchased from traders that are no longer selling patio heaters and moved to the next big thing. We always try and help with advice and spare parts but unfortunately due to the very low quality of the heaters that traders sell we cannot accept repairs as these are non repairable. One quick tip is to ask if the whole burner (not just the flame screen) is made of steel or stainless steel. If they don't know or it's made from steel, this is just tin plated and will corrode away in a very short time, the closer you are based to the coast the quicker the rust gets to work in our maritime climate. This is why we only supply burners with full stainless steel body and all the nuts and bolts in high grade stainless steel.
Don't spend your hard earned cash on without doing some research. We have been around since 2002 and have continually developed our patio heaters to get the best model on the market and sold these at factory direct rates cutting out the middleman. Our brand is very import to us, it's why we put our name and contact details on every heater sold. The ship with a 2 year return to base guarantee, support, spares, qualified and knowledgeable engineers for help and advice. Why waste your time and money on a patio heater sold by traders, always go for the genuine thing and always buy direct from the UK's No.1 specialist patio heater company.

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