Honesty Policy

Company policy is to treat every person that comes into contact in a fair and honest way. Whether it's to supply one patio heater, 200 patio heaters or the odd patio heater spare part, everyone can be assured that they will be dealt with in an open, honest and ethical way. This extends to the way the patio heater web site is designed and the way it's operated:

Delivery policy
We have searched far and wide but cannot find a single courier company that will make free deliveries of patio heaters. If "free delivery" is offered then the question has to be asked, "is it included in the price of the patio heater?"  The answer will be yes, free courier companies just do not exists, a charge is made for each and every parcel shipped, the cost will be in the budget. We prefer to show the real cost of the patio heater and let the customer decide.

Free patio heater regulator/hose and extras
A patio heater should be equipped to do the job, traders claims of "free" patio heater regulator and hose fall under the same "free delivery" scam. Last time we purchased a van the steering wheel and brakes came with the van. Regulators and hoses are an integral part of the patio heater, the specifications should be compatible and match the quality of the patio heater purchased.

Pricing policy

RRP and SSP are great ways at faking retail prices. Inflate or just make one up and then slash the money off to show the normal price. Check back on the fake sales sites and you find the same price week after week. The price to be paid is the market price, fake SSP just highlight sharp practices. We operate on direct from factory prices, no inflated price tags and no fake sales.

Check apples for apples
We grade product quality according to the build and components to accurately describe what will be purchased. Why label a domestic product "commercial" when at first inspection it will be evidently clear all is not as it seems. Customer satisfaction is high on the company agenda, we want you to be pleased with your patio heater and pass the news on.

PO Box?
Check postal address, if a PO Box then make sure it's not just a mail drop. Are they UK registered, if not will the law protect you? Always best to deal with a reliable UK company that is not hiding basic company details. The law has recently changed to counter dubious traders, all UK operated web sites must include full postal address, company registration number, VAT number and contact telephone number. To view Patio Heaters 4u details go to: Patio Heaters Terms

Patio Heater Support

Our 1 year return to base warranty covers the patio heater should anything go wrong. After the 1 year period we offer support, back-up and patio heater repair service should you need it. Patio heater models up to 6 years old will have spares. Patio heater models outside our product range are not refused help and support, if you're having problems finding the supplier of your patio heater or as is often the case, they have simply gone bust then give our patio heaters help line a call.

NO. 1 FOR - SALES - SPARES - SERVICE - REPAIRS - HIRE